Technology Systems Specialist

About the Cristo Rey Network
The Cristo Rey Network is the largest network of high schools in the country enrolling only low-income youth. Comprised of 38 Catholic, college preparatory schools serving more than 12,300 students across 24 states, the Cristo Rey Network delivers a distinctive approach to inner-city education to equip students with the knowledge, character, and skills to transform their lives. From freshman year, Cristo Rey schools establish a culture of high expectations by blending rigorous academics, four years of professional work experience through the Corporate Work Study Program, Catholic educational values, and support for students to and through college. The impact is clear: Cristo Rey graduates enroll and graduate from college at twice the rate of their low-income high school graduates.
Position Summary
This is a full time role. The Technology Systems Specialist will work both operationally and strategically across our technology systems. This individual will support Salesforce administration (Salesforce experience not required), ensure the day-to-day technology needs of our staff of twenty-five are met, and support and innovate on the systems we offer to support our 38 schools nationwide.

What You’ll Do

• Systems administration support for national office
• Review technology solutions in use (e.g. database, online community, file storage, etc.), recommend and implement updates to these systems as appropriate
• Management of user accounts in national office systems
• Plan and maintain Information Technology Department budget in collaboration with the leadership team
• Manage all software licensing
• Maintain relationships with contractors and vendors
• Day to day support of any hardware or software issues for staff of 25
• Onboarding of new employees, offboarding of departing employees

Salesforce Admin Support

• Develop expertise in Salesforce administration on our custom apps
• Work with leadership to improve integration of Salesforce into school support (e.g. integrated into conference sessions, webinars, to ensure most effective use)
• Review current use of Salesforce and advise leadership on directions for future development and refinement
• Provide end-user support for Salesforce, maintain internal support documentation and ticketing system with Associate Director of Salesforce Initiatives
• Direct support to schools
• Partner with our Leading and Learning team to provide advice and support for assessment and other educational technology solutions
• Support the cohort of IT Directors at schools; providing regular opportunities for them to share ideas, source shared solutions as appropriate
• Provide direct support and recommendations to schools in feasibility and launch phase as they establish new systems
• Other projects and responsibilities may be added at the manager's discretion

Who You Are
Bachelor's degree required
Technology certifications are a plus
Five or more years of experience working in Information Technology strongly preferred
Friendly, helpful, and patient personality
Excellent communication skills (both written and verbal)
Flexibility / ability to adapt to changing schedules and requirements
Ability to troubleshoot both software and hardware issues
Experience with computer networks and Wifi management
Intermediate knowledge of JavaScript / Google Apps Script
Experience with database design and management
Strong Google Workspace skills as both an end-user and an administrator
Salesforce experience a plus, but not required

Specific Technologies We Use

• Google Workspace
• Google Sites
• Google Data Studio
• Salesforce
• Workplace by Facebook
• Airtable
• Zoom
• Meraki Networking
• Windows (Lenovo) and Mac
• Microsoft Intune
• Video Conferencing Hardware
• Splashtop (remote support)
• Google Apps Script / JavaScript
• Integromat
• CognitoForms

Job Location
This position is based at the Cristo Rey Network national office in downtown Chicago, IL. 

How to Apply
Please send your resume and cover letter to Mike Cherwin, Director of HR. Please include the position title in the email subject line.  

DEIC Commitment
The Cristo Rey Network shares the national office’s Diversity, Equity, Inclusion, and Cultural Competency commitment statement for interested applicants.